We would like to remind you that in the event of cancelling a trip due to traveller s needs prior to the train s departure for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the my trips link in the reserved area. New public health protection measures service quality report european regulation ec no 1371 2007. You can request your bonus after 24 hours from the date of travel and up to 12 months.
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