Trenitalia Ticket Refund Policy

For coronavirus trenitalia returns the total value of the tickets of those who give up traveling.

Trenitalia ticket refund policy. The refund will be in cash for the unreserved regionale tickets. The revised policy was posted on the trenitalia italian language website this afternoon march 5 but has not yet been translated into english and indeed the english language website continues to show the original policy for refunds which expired on march 1. Tickets for travel within switzerland. At all ticket offices.

Tickets for cross border travel. This applies to all trenitalia trains nationwide without geographic limitation. Ticket carnet subscription membership mode of purchase agency corporate travel website self service station mobile app prontotreno call center reason incorrect purchase double purchase site anomaly cancellation of travel. You can request a refund for any single tickets booked up to 14th march 2020 with a travel date between 14th march and 10th may 2020 inclusive using our online form.

Information on whether or not your fare is eligible for cancellation and strike refund prior to the strike date can be found under the fare rules stated for your ticket. Ticket must have been purchased on or before february 23 for travel through and including march 1. Refund or compensation request form. The refund request must be sent within 30 days from the cessation of the situations indicated in points a and b or within 30 days from the departure date for point c.

Trenitalia has revised its policy for full refunds of tickets both refundable and non refundable owing to the coronavirus situation. They do not include italiarail in this process. We would like to remind you that in the event of cancelling a trip due to traveller s needs prior to the train s departure for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the my trips link in the reserved area. Here s how to request a refund.

In case of late arrival of frecciarossa frecciargento and frecciabianca trains from 30 to 59 minutes after the time scheduled trenitalia will issue a bonus equal to 25 of the ticket price that you can use for future purchases. The refund request can be made by filling in the appropriate form or at the ticket offices. On this site only for ticket purchased on line using. It can take many weeks for trenitalia to respond to a refund request and they will contact you directly.

Sbb have cancelled all cross border travel and are offering full refunds for trips up to 30th april.