Trenitalia Train Refund

In case of late arrival of frecciarossa frecciargento and frecciabianca trains from 30 to 59 minutes after the time scheduled trenitalia will issue a bonus equal to 25 of the ticket price that you can use for future purchases. All tickets except tickets for the regional transport will be refunded through the issuance of a electronic bonus that the traveler can use throughout 2020 to travel on any trenitalia train. Form to make a request for reimbursement or compensation.

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If you no longer intend to use the ticket and want to cancel the journey you can request a refund before departure with a deduction charge of 20.

Trenitalia train refund. For regional trains a full refund will be made in cash. Call center customer service offices conciliation person with reduced mobility in case of strike how to send a complaint refund and compensation refund for journey cancellation coronavirus. You can request your bonus after 24 hours from the date of travel and up to 12 months. We would like to remind you that in the event of cancelling a trip due to traveller s needs prior to the train s departure for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the my trips link in the reserved area.

Trenitalia staff should do their best to get you booked on the next available train. Refund or compensation request form. Access to ther trains. The tickets whose price is equal or less than 10 euros are not refunded.

For medium and long distance train services a full refund will be made using an electronic voucher bonus that can be used within one year. New public health protection measures service quality report european regulation ec no 1371 2007. Set the data for the refund request the fields with an asterisk are required. At all ticket offices.

I fortunately was going to purchase the regional train tickets after we arrived in italy. If there are no other trains available you can request a cancellation and strike refund directly at the train station italiarail as agent of the rail company in italy has no responsibility on delays or cancelations operated by the rail company. I have read on this site about some people getting refunds to their credit card. I bought the tickets through the trenitalia website i registered which is now allowing for a voucher good for a year for fast trains.

After departure refund is not allowed. To apply for a refund. On this site only for ticket purchased on line using. The reimbursement of regional train tickets instead it will take place exclusively through cash.

I would prefer to get my money back.