Trenitalia Refund Bonus

All tickets except tickets for the regional transport will be refunded through the issuance of a electronic bonus that the traveler can use throughout 2020 to travel on any trenitalia train. We would like to remind you that in the event of cancelling a trip due to traveller s needs prior to the train s departure for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the my trips link in the reserved area. I got a confusing respond perhaps it s my bad english and sent another email but received no answer.

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You can request your bonus after 24 hours from the date of travel and up to 12 months.

Trenitalia refund bonus. In case of late arrival of frecciarossa frecciargento and frecciabianca trains from 30 to 59 minutes after the time scheduled trenitalia will issue a bonus equal to 25 of the ticket price that you can use for future purchases. Refund or compensation request form. Call center customer service offices conciliation person with reduced mobility in case of strike how to send a complaint refund and compensation refund for journey cancellation coronavirus. The reimbursement of regional train tickets instead it will take place exclusively through cash.

At all ticket offices. On this site only for ticket purchased on line using. For regional trains a full refund will be made in cash. New public health protection measures service quality report european regulation ec no 1371 2007.

I bought several trenitalia tickets a month ago for a party of 7 21 tickets. I am keeping only 2 tickets florence venice. For customers who have purchased up until 23 february 2020 a ticket for travel on arrows intercity intercity night and regional trenitalia will recognize a full refund for any trip and regardless of the fare purchased in the case of cancellation of trip for coronavirus the request must be submitted by 1 march 2020. Refund for travel cancellation.

The refund will be in cash for the unreserved regionale tickets. For medium and long distance train services a full refund will be made using an electronic voucher bonus that can be used within one year. Ticket must have been purchased on or before february 23 for travel through and including march 1. But the others have cancelled their trip to italy and i asked a refund from trenitalia for 25 of the tickets as my itinerary has changed.

This applies to all trenitalia trains nationwide without geographic limitation. Mode of refund trenitalia. For customers who have purchased a ticket for travel on frecce freccialink intercity intercity notte eurocity euronight and regionale up to 23 february 2020 trenitalia will give a full refund per trip irrespective of the fare type purchased in case of cancellation of the trip to coronavirus. The request for refund must be submitted prior to march 1.