Trenitalia Refund Policy Coronavirus

Refund for journey cancellation following the provisions about the coronavirus travellers can obtain a full refund for journey cancellation on tickets that have been purchased regardless of the fare by submitting a request within the time period indicated in the relevant national provisions for one of the following reasons.

Trenitalia refund policy coronavirus. If you wait to process the refund when you return home it could take upwards of six months to receive your refund. Trenitalia has revised its policy for full refunds of tickets both refundable and non refundable owing to the coronavirus situation. Read the latest information on train disruptions due to coronavirus covid 19. Here s how to request a refund.

It can take many weeks for trenitalia to respond to a refund request and they will contact you directly. Full refund for all customers opting out of travel for reasons associated with the coronavirus pandemic. Data controller and data protection officer. In the day of sunday 23 february 2020 trenitalia announced that will be refunded totally i tickets purchased e not used by those who intend give up traveling to avoid the spread of coronavirus infection.

Italian media is reporting that both trenitalia and italo treno will refund tickets which would otherwise be non refundable due to the coronavirus situation. Trenitalia italy essential travel info. For coronavirus trenitalia returns the total value of the tickets of those who give up traveling. Refunds management personal data protection policy pursuant to article 13 of eu regulation no.

Personal data protection policy pursuant to art. 679 2016 before acquiring your personal data for requests for overall handling of the refund trenitalia s p a. 679 2016 before acquiring your personal data for the overall management of the refund trenitalia s p a. Ticket must have been purchased up to and including february 23 for travel through and including march 1.

Read the latest information on train disruptions due to coronavirus covid 19. The revised policy was posted on the trenitalia italian language website this afternoon march 5 but has not yet been translated into english and indeed the english language website continues to show the original policy for refunds which expired on march 1. Trenitalia will contact you directly. Asks you to read carefully the policy regarding personal data protection.

Italo offered a free exchange of all tickets for journeys up to 13 june 2020 in the form of a voucher which is valid for one year applications were closed on 30 may on italo s website. See whether you re eligible for a refund for travel in europe. But there are limitations.