Trenitalia Refund Ticket

Refund or compensation request form. Ticket carnet subscription membership mode of purchase agency corporate travel website self service station mobile app prontotreno call center reason incorrect purchase double purchase site anomaly cancellation of travel. The request for refund must be submitted prior to march 1.

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Alternatively you can manage your ticket by using the following form filling in with the pnr and the email used for the purchase.

Trenitalia refund ticket. Ticket must have been purchased on or before february 23 for travel through and including march 1. In case of late arrival of frecciarossa frecciargento and frecciabianca trains from 30 to 59 minutes after the time scheduled trenitalia will issue a bonus equal to 25 of the ticket price that you can use for future purchases. On this site only for ticket purchased on line using. The refund will be in cash for the unreserved regionale tickets.

The refund request must be sent within 30 days from the cessation of the situations indicated in points a and b or within 30 days from the departure date for point c. Manage your tickets travel info support customer area le frecce. If you bought your ticket without being registered you can retrieve your ticket filling in your name surname and code for retrieving the. Information on whether or not your fare is eligible for cancellation and strike refund prior to the strike date can be found under the fare rules stated for your ticket.

To manage your purchase you can log into your area go to purchased travel and visualise the journey you wish to modify. It can take many weeks for trenitalia to respond to a refund request and they will contact you directly. We would like to remind you that in the event of cancelling a trip due to traveller s needs prior to the train s departure for ticketless refunds can only be requested using the specific automatic refund function that can be activated by calling up the ticket from the my trips link in the reserved area. The refund request can be made by filling in the appropriate form or at the ticket offices.

As a data point i submitted a refund request for 3 different early april trenitalia tickets on 3 27. This applies to all trenitalia trains nationwide without geographic limitation. Ticket online manage your ticket postoclick ticketless mobile ticketing and app online invoicing compensation for delays and refund regional online ticket and passes. At all ticket offices.

You can request your bonus after 24 hours from the date of travel and up to 12 months. I received email confirmations for each refund request a few hours later stating you should receive a reply within a maximum of 30 days as provided for by trenitalia s services charter but have yet to receive any additional communication or a refund to my credit card.