The italian rail operator trenitalia will review each claim and offer reimbursement in accordance with the conditions of carriage civ rules you should receive an automatic reply to confirm that your claim was submitted and expect a response regarding the specifics of your claim reimbursement within 60 days. It can take many weeks for trenitalia to respond to a refund request and they will contact you directly. I received email confirmations for each refund request a few hours later stating you should receive a reply within a maximum of 30 days as provided for by trenitalia s services charter but have yet to receive any additional communication or a refund to my credit card.
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